Now, you may be asking, why is Spectrum Internet so bad? While spectrum internet has good things going for it, it also has its drawbacks.
To be honest, compared to other internet providers, Spectrum Internet upload speed is low. Plus, according to online reviews, it has poor customer service. Simply put, Spectrum Internet has a poor reputation for failing to deliver the advertised internet speeds. It is rather costly compared to other internet providers in the industry.
You may not have heard of spectrum internet because it is relatively new to the market. Spectrum Internet is a popular internet provider in the United States. It claims to provide faster and more reliable internet.
It is one of the few internet service providers that offer free HD TV, with up to 200 all-digital channels. You also get a high-speed internet connection of up to 120 MBPS.
Despite its significant advantages, there are a few reasons Spectrum Internet is so bad. Let’s delve deeper into the details to see why spectrum internet is so bad.
Five Reasons Why Is Spectrum Internet So Bad
There are a lot of reasons why the Spectrum Internet is so bad. Customers that use Spectrum internet have reported issues. Here are some of the few reasons why spectrum internet is so bad.
Poor Customer Service
One thing to keep in mind is the poor customer service rating. Customers frequently express dissatisfaction with the lack of or poor quality of customer service.
Although Spectrum Internet has two customer help channels (social media and live chats), resolving an issue can take weeks. A Google search on customer reviews shows users complaining about poor customer support and various issues.
Bad Contractual Terms
When you sign up for Spectrum Internet, you get a fixed contract. This way you can’t leave if the service is terrible.
They also charge exorbitant fees to keep customers from canceling their contracts. So you should keep an eye out for any unexpected charges on your bill.
Poor Billing System
This is one of the several reasons why Spectrum Internet is so bad. Compared to other internet providers, the billing method is complicated.
Spectrum Internet uses a voice-based billing system, which means they can overcharge you for speeds. In addition, Spectrum Internet isn’t transparent about its pricing. Information on the pricing schemes is difficult to find.
Moreover, the fees are not clearly stated in the terms and conditions. Most rates and fees are only available based on your specific areas.
Slow Upload Speed
The slow internet speed is one of the critical reasons Spectrum Internet is so bad. The speed is often slower than other internet service providers. While download speeds are good, upload speeds are terrible. Customers have expressed dissatisfaction with the limited range too.
Most specifically, it depends on how far your home is from the Spectrum Internet network. Longer distances slow down DSL rates. Therefore, the farther away from the network, the slower your upload speed. You can read more about a DSL rate to understand how it impacts your internet speed.
You can expect a delay if you have a lot of data to upload. Some customers have even reported the Spectrum Internet service being out for days at a time.
It Is Unreliable
The upload speeds are inconsistent. Spectrum Internet offers upload speeds ranging from 50Mbps to 400Mbps.
There may be some lag or disconnection even at its fastest upload speed. If you’re playing a video game, you might notice some lag interfering with your experience. The lag in the video is often because of Spectrum’s poor internet connection, which causes the video to buffer.
Spectrum Internet speeds vary, and you can’t access the network in certain regions. Despite claiming it provides a long-range connection, you cannot use Spectrum Internet outside your home. You might need to opt for a different internet provider or network for outdoor use.
Additionally, some spectral channels can cause poor picture quality. While Spectrum Internet claims to provide a “blazing speed WIFI network,” most consumers have reported substantial connectivity issues when utilizing the WIFI in their homes.
The Bottom Line
Given the importance of the internet in today’s culture, having a fast internet connection and speed is essential. Even though Spectrum Internet is a well-known provider in the United States, it is not without flaws.
One of the biggest reasons Spectrum Internet is so bad is the poor customer service. Many consumers are dissatisfied with customer service in general.
Furthermore, Spectrum is notoriously unreliable. Especially if you live in a rural location or in an area where other people are linked to the network.
Spectrum Internet is still a viable option if you use the internet for home business and not for streaming. However, if you are a gamer, you might not appreciate the slow internet. To avoid the hassles of using Spectrum Internet, consider switching to a better option.